Launching Always On check-ins for WorkStep

We are thrilled to announce that our employee retention software has been enhanced with our latest feature set, Always On, which introduces our first piece of continuous listening technology. This virtual suggestion box augments our suite of milestone, recurring, and exit check-ins to give WorkStep customers even more ways to engage with their workforce, whenever their team members have feedback to share.

With Always On, WorkStep customers gain a new type of anonymous qualitative feedback as a part of our complete solution around employee engagement. With the additional access to frequent feedback from the floor, employers can be even more attuned to their workforce and can continue to take proactive steps towards improving their experience.

What are the benefits of Always On employee check-ins?

• Listen throughout the employee journey: Change the dynamic of surveying your workforce by empowering your teammates to share feedback whenever they want.
• Capture timely feedback and be alerted in real-time: Collect real-time insights on the highs and lows at a facility-level and analyze this feedback from a 30,000 ft view. See when and where things are happening that need the most attention.
• React more quickly on critical issues: Be alerted to critical issues as they arise rather than waiting for responses to come in from milestone check-ins.
• Gain greater visibility into productivity issues: Develop a deeper understanding of the day-to-day problems impacting your operations and performance.

Why employee feedback from your workforce is critical to your business’s success

Knowing how your workforce feels helps your business in three key ways:

1. It gives you greater insight into drivers of turnover and productivity challenges
2. It empowers you to take actions that foster stronger relationships and greater trust between your organization and your team members
3. It helps your employees feel heard and invested in your organization

We built WorkStep because we understand the power of combining employee feedback with deep people analytics to drive meaningful change at the frontline. Milestone feedback has been a great tool for our customers to gain more insight into their workforces’ sentiment and drivers of turnover – check out some of our customer stories! Now, with the addition of Always On check-ins, we are giving WorkStep customers a robust combination of feedback tools to drive even greater change at the organizational level.

How does WorkStep Always On work?

All it takes to get started is for a WorkStep Admin to enable this new type of check-in and socialize at your facilities. We collect this feedback through a 1-question mobile check-in that employees can access by either texting the dedicated WorkStep Always On number or by scanning a QR code. They then are prompted to provide freeform text feedback.

WorkStep customers will be able to access this feedback right in the same interface used to read and respond to comments from other types of employee check-ins. Feedback from Always On check-ins will simply show as a new, additional check-in type.

As an employer, you can work with your WorkStep Rep to design a rollout and socialization program that works for you, and share the information with your team through posters, links, QR codes, and digital signage. 

WorkStep can help you reduce frontline turnover and improve profits

WorkStep people analytics can help your organization address many common frontline challenges and objectives:

• Reach your distributed hourly workforce at scale
• Leverage data across your organization
• Get localized and enterprise-level insights that identify key areas of opportunity
• Upskill frontline leaders to make an impact
• Track programs and measure your success
• Improve organizational efficiency and drive greater frontline productivity
• Build a culture of employee engagement and satisfaction