COMMUNICATE
Bridge the gap
Collapse the distance between doers and decision-makers with seamless communication tools designed to connect your entire organization.
Leading enterprise organizations use WorkStep to bridge the gap between leaders and frontline associates
Powerful communication tools designed to connect your organization
Reach your frontline workforce with tools designed to protect employee confidentiality, optimize reachability and facilitate both 1-way and 2-way communications. With WorkStep, leaders have the tools they need to reach, engage and communicate with their physically distributed workforce.
Leverage seamless communication tools to build a better frontline
Comments & Conversations
Want to build a stronger frontline? Start communicating. With WorkStep, leaders can reply directly to employee feedback. If leaders want more insight, they can open confidential conversations with employees to learn more about feedback shared. Reply templates help organization communication and guide leaders through productive employee interactions.
Inform
On the frontline, every moment matters. That’s why WorkStep helps leadership communicate timely, relevant information to critical workforce segments. With Inform, leaders can quickly broadcast important reminders, safety updates, or HR announcements to specific segments of the workforce population. Inform analytics enable leaders to understand who they’ve been able to reach.
AI Replies
Your leaders don’t always have the training or tools they need to effectively communicate with frontline employees. Enter AI Replies. This AI-powered coaching tool proactively generates responses for any kind of feedback shared. AI Replies incorporates industry expertise and best practices to help leaders generate the best possible response in any given scenario. Leaders can choose to use all or some of the suggested reply.
Ready to bridge the gap to your frontline?
With built-in bi-directional, confidential communication tools, leaders stay better connected to their frontline workforce.
Leaders who communicate with their frontline drive better business outcomes
On average, organizations who partner with WorkStep decrease annualized turnover, increase workforce satisfaction and improve workplace safety.
20%
reduction in turnover
+5
increase in eNPS
3%
increase in safety sentiment
Features designed to help leaders reach and communicate with their frontline
- Confidential communication
- One-way comment reply
- Comment conversations
- Comment reply templates
- AI-powered comment reply guidance
- Segmented communications by any attribute, including role, location and sentiment
- Broadcast message builder
- Broadcast message scheduled send
- Broadcast messaging analytics
More Resources
Ready to bridge the gap to your frontline?
With built-in bi-directional, confidential communication tools, leaders stay better connected to their frontline workforce.