In November 2021 WorkStep introduced Impact Tracker for WorkStep RETAIN. Impact Tracker empowers companies to track the impact that their actions have on frontline employee retention and satisfaction.

Using WorkStep RETAIN, employees can leave feedback through their milestone check-ins. Then company leaders are alerted to these responses, allowing them to take action in efforts to reduce turnover. However, customers found there wasn’t an easy way to measure the direct impact an action had on employee satisfaction and retention. That’s why WorkStep built Impact Tracker.

Why should companies be using Impact Tracker?

Impact Tracker enables companies to:

• Understand how your actions and initiatives are impacting satisfaction and retention at your company, allowing you to replicate positive actions and avoid negative ones in the future.
• Have clear proof points that demonstrate where employee feedback led to action, and where that action subsequently led to results.

Impact Tracker is enabling companies to view and track impact events within the WorkStep RETAIN platform. Impact events can be applied to the category of action taken (ex. pay increase, career growth opportunity) and by role or location/division. Now, when frontline managers make changes they can quantify the results of that change and know whether to continue the new initiative.

Here are some examples of Impact Events that you can track in WorkStep:

• Roundtables discussions with managers.
• Pay increase for drivers.
• Better communication around career growth options.
• Improved safety conditions for problem areas – based on feedback received in WorkStep.
• Morale boosting activities.
• Negative impact event: forced overtime.

As humans, it’s innate to want to know how the things you do make a difference. For a business, it’s the same, especially if it’s impacting your bottom line. That’s why we wanted to give companies access to this information, right at their fingertips, so they can truly see the ROI with WorkStep RETAIN.